Creative Research Systems The Survey System - Survey Software Your Complete Survey Software Solution
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Data Entry
Basic Edition
Professional Edition
Web Surveys
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Interviewing (CATI)
Voice Recording
PDA Surveys
Evaluation Version



Indexes and Benchmarks

The Survey Systemís Indexer is an add-in that produces reports clearly quantifying how a series of companies, departments, or products have been rated relative to each other or to industry benchmarks.

Ratings can be based on either means (averages) or on the percentages picking one or more specified answers.  Each item is assigned an index based on how well it has been rated compared to either the best item rated at that time or to a specified value or benchmark.  

In the example below, the department giving a statement the highest level of agreement has been assigned an Index of 100.  The other departments are assigned Indexes calculated by dividing its percentage agreeing by the best department's percentage (e.g. 67/90=74).  Note that some statements in the example are worded such that agreeing is the positive answer, while others are worded such that disagreeing is the positive answer.  In the latter cases the calculations are based on the percentages disagreeing.

Employee Attitude Benchmarks

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